1. Information We Collect
We collect information that helps us deliver premium boards, components, snow gear, and dependable customer service. This includes:
Personal Details
Name, email address, telephone contact, billing address, and designated shipping destination provided during checkout or inquiries.
Order & Payment Data
Purchased items, order history, and payment status. Card details are processed directly via secure PCI-compliant gateways and never stored on our servers.
Device & Usage Data
Browser type, operating system, IP address, referral sources, and pages viewed during your session to help optimize store browsing speed.
Customer Inquiries
Messages, rider gear sizing requests, and warranty support correspondence sent to our board specialists.
2. How We Use Your Information
We operate transparently and use your information exclusively for legitimate retail, operational, and customer support purposes:
- Order Processing & Fulfillment: Preparing your skateboards, snowboards, decks, and accessories for swift packing and dispatch.
- Logistics Communication: Providing parcel tracking numbers, shipping updates, and delivery confirmations in line with our Shipping and Payment procedures.
- Customer Service: Assisting you with deck sizing, mounting technical advice, warranty verifications, and processing requests under our Refund Policy.
- Platform Reliability: Detecting fraudulent transactions, preventing unauthorized access, and maintaining system uptime.
- Store Experience: Analyzing aggregated metrics to curate our inventory of skateboards, longboards, and winter gear.
3. Cookies and Browser Storage
Cargos Boards utilizes standard cookies and local storage tokens to ensure core ecommerce capabilities function seamlessly:
| Storage Type | Purpose | Duration |
|---|
| Essential Cookies | Maintains session state, navigation integrity, and checkout security. | Session |
| Cart Storage (localStorage) | Remembers items added to your gear basket between page visits. | Persistent |
| Performance Analytics | Gathers anonymized metrics on page loading speed and popular categories. | Up to 12 Months |
You can manage or disable cookie preferences directly through your web browser settings. Note that disabling essential storage may impact shopping cart persistence.
4. Data Security and Third-Party Sharing
We do not sell, rent, or trade your personal data to third parties or marketing brokers. We share select data strictly with trusted service partners required to complete your orders:
- Shipping Couriers: Delivery partners receive your shipping address and contact telephone strictly to ensure accurate package drop-off.
- Payment Processors: Encrypted financial communication with certified payment processors ensuring secure transactions.
- Hosting & Infrastructure: Encrypted servers with strict firewall configurations, SSL/TLS transport encryption, and continuous monitoring.
5. Your Legal Rights & Data Choices
Depending on your jurisdiction, you retain rights regarding your personal information:
Access & Review
Request a copy of the personal details we currently hold regarding your account and orders.
Correction
Ask us to update incorrect or outdated shipping addresses and contact details.
Erasure
Request deletion of non-essential records, subject to mandatory tax and accounting statutes.
6. Contact Our Privacy Officer
If you have questions regarding this Privacy Policy, wish to exercise your rights, or have questions about our Terms of Use, our team is ready to assist:
Cargos Boards Support & Privacy Team
Inquiries are typically addressed within 2 business days.
