Clear, fair, and rider-first guidelines regarding product returns, item exchanges, and order cancellations.
Hassle-Free Return Guarantee
Refund & Return Policy
At Cargos Boards, customer satisfaction and safety on the ride are our top priorities. If your board, gear, or parts do not meet your expectations, we are committed to making your return and refund experience seamless, fair, and transparent.
30-Day Window
Initiate a return request within 30 calendar days from the date of confirmed delivery.
Original Condition
Items must remain unridden, with all tags attached and original packaging intact.
Fast Payouts
Refunds are processed to the original payment method within 5 to 7 business days.
Direct Exchange
Need a different board width or binding size? Easy exchanges are available.
1. Eligibility Criteria for Returns
To qualify for a refund or replacement under this policy, your return must satisfy the following conditions:
Unused Status: Skateboards, longboards, snowboards, trucks, and wheels must not show signs of grip wear, mounting scratches, road test usage, or wax application.
Complete Packaging: All original manufacturer boxes, warranty tags, hardware packs, stickers, and protective wraps must accompany the item.
Proof of Purchase: An order confirmation number, receipt, or matching purchaser details registered in our system are required.
Timely Dispatch: The return parcel must be scanned by the courier service within 14 days after the return authorization label is generated.
2. Four-Step Return Procedure
Returning items to Cargos Boards is straightforward. Follow these four practical steps:
Step 1
Submit Return Request
Contact our customer support team via our contact page specifying your order reference and reason for return.
Step 2
Obtain Authorization
Our team inspects your request within 24–48 hours and issues an official Return Merchandise Authorization (RMA) code.
Step 3
Package & Ship
Securely pack the goods with adequate padding to avoid transit damage and attach the designated return label.
Step 4
Inspection & Refund
Upon arrival at our warehouse, our quality control team checks the goods, and your reimbursement is triggered immediately.
3. Non-Returnable & Custom Items
Due to personalization and hygienic considerations, certain categories cannot be returned for a standard refund unless delivered damaged or defective:
Custom-Assembled Decks: Skateboards or longboards where custom griptape has been trimmed, applied, or custom mounting drilled at the customer's request.
Final Clearance Items: Products explicitly marked as "Final Sale" or "Warehouse Liquidation" at the moment of purchase.
Worn Protective Gear: Helmets, mouthguards, knee pads, or gloves showing visible moisture, sweat, scuffs, or removed hygiene liners.
Gift Cards & Downloadable Guides: Digital gift vouchers and downloadable technical guides are non-refundable.
4. Damaged, Defective, or Incorrect Goods
We inspect every board, binding, and component before dispatch. However, if your package arrives with transit damage or a manufacturing defect:
Notify us within 48 hours of receiving the shipment.
Include clear photos of the shipping box, shipping label, and damaged part.
We will arrange a prepaid courier pickup and rush an expedited replacement or 100% full refund including all original shipping charges.
Once your return is received and inspected at our fulfillment center:
Inspection Notification: You will receive an automated email within 2 business days regarding approval or rejection status.
Credit & Debit Cards: Approved funds are released instantly from our payment gateway and typically reflect on your bank statement within 3–7 business days depending on your bank institution.
Late or Missing Refunds: If 10 business days have passed since our refund notification, please check your bank statement first, then reach out to our support department for transaction trace codes.
Quick Help
Frequently Asked Questions
Everything you need to know about cancellations, restocks, and returns.
If the return is due to our error (defective product or wrong item shipped), Cargos Boards covers 100% of return freight. For standard returns based on personal preference or sizing changes, return shipping costs are the responsibility of the customer.
Yes, orders can be canceled free of charge before packaging and carrier pickup. Contact us immediately after placing your order to halt processing and receive an instant refund.
We recommend using a trackable shipping service and purchasing shipping insurance for goods over $75. Cargos Boards cannot issue refunds for items lost in transit without carrier delivery proof.
Have Questions About Your Order?
Our riders and support specialists are on standby to guide you through sizes, returns, or technical setup.
