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Customer Protection & Store Policies

Cargos Boards Terms of Use

Understand our terms, equipment purchase agreements, rider safety precautions, and warranty conditions before shopping your favourite board gear.

Legal & Policies

Terms of Use

Effective Date: September 25, 2026 | Last Updated: September 2026

Please read these Terms of Use carefully before browsing, ordering equipment, or engaging with services provided by Cargos Boards.

1. Acceptance of Terms

By accessing, browsing, creating an account, or placing orders on the Cargos Boards website, you represent that you are at least 18 years of age or the age of legal majority in your jurisdiction, and you agree to be bound by these Terms of Use and our associated policies.

If you do not accept all terms without limitation or qualification, you must discontinue your use of our website immediately. We reserve the right to revise, update, or replace any part of these Terms at our sole discretion. Any changes will become effective upon posting.

For information on how we handle personal data collected during store usage, please review our Privacy Policy.

2. User Accounts & Security

When creating an account with Cargos Boards, you agree to provide truthful, accurate, current, and complete details. You are solely responsible for maintaining the confidentiality of your credentials and restricting unauthorized access to your account.

Account Responsibilities:

  • You are strictly liable for all activities, purchases, and communications made under your account credentials.
  • You must notify our support team immediately if you suspect unauthorized access or any security breach.
  • We reserve the right to refuse service, suspend privileges, or terminate accounts if fraudulent activity or violation of these terms is detected.

3. Products, Specifications & Pricing

We make every continuous effort to display accurate specifications, deck flex ratings, graphic prints, wheel durometers, hardware dimensions, and pricing for our skateboards, longboards, snowboards, and components.

However, colors and wood grain appearances may vary depending on natural timber textures and user display settings. Prices, availability, and promotional offers are subject to change without prior notice. Cargos Boards reserves the right to correct typographical errors, inaccuracies, or omissions at any time.

4. Orders, Payments & Order Acceptance

Placing an item in your cart or receiving an automated order summary does not constitute final contract acceptance. We reserve the right to accept, limit, or decline your order for reasons including inventory stockout, billing discrepancies, or suspected resale activities.

Payment Terms:

  • All transactions are processed securely in Canadian Dollars (C$) or local currency equivalent as indicated at checkout.
  • You confirm that you are authorized to use the chosen payment method and have sufficient funds available.
  • In case of billing failure or suspected chargeback fraud, orders will be placed on hold until verification is completed.

5. Shipping, Risk of Loss & Returns

Risk of loss and title for all equipment pass to you upon delivery by our carrier partners to your specified shipping address. Estimated fulfillment and transit windows are guidelines and may vary due to carrier delays or weather conditions.

Items returned must follow our established return policies. For detailed instructions regarding eligible returns, repackaging requirements, and return merchandise authorizations, please refer directly to our Refund Policy and Shipping and Payment guidelines.

6. Board Sports Safety & Assumption of Risk

Essential Safety Warning

Skateboarding, longboarding, downhill riding, and snowboarding are inherently vigorous action sports carrying inherent risks of physical injury, falls, collisions, or property damage.

By purchasing and using our equipment, you knowingly assume all personal risks associated with boarding activities. You agree to inspect all hardware, trucks, bushings, bearings, and snowboard bindings before every ride and to always wear certified protective gear, including helmets and pads. For comprehensive details, review our Disclaimer.

7. Intellectual Property & Brand Assets

All website content, including brand logos, graphic illustrations, board artwork, editorial articles, product descriptions, photography, sound designs, and software code, is the proprietary property of Cargos Boards or its licensed partners.

No content may be copied, reproduced, republished, modified, distributed, or broadcast in any form without express prior written consent from Cargos Boards.

8. Prohibited Conduct

When accessing or interacting with our services, you expressly agree not to engage in any of the following unauthorized activities:

  • Deploying automated scrapers, data-mining spiders, or automated bots to extract content without authorization.
  • Attempting to compromise website infrastructure, perform denial-of-service attacks, or inject malicious payloads.
  • Misrepresenting identity or impersonating staff, athletes, or other customers.
  • Using the platform for any unlawful commercial redistribution or unlicensed resale scheme.

9. Limitation of Liability & Indemnification

To the fullest extent permitted by applicable law, Cargos Boards, its founders, directors, employees, and suppliers shall not be liable for any direct, indirect, punitive, incidental, special, or consequential damages resulting from your use of, or inability to use, our equipment or digital store.

You agree to defend, indemnify, and hold harmless Cargos Boards against any third-party claims, liabilities, losses, costs, or expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of purchased equipment.

10. Governing Law & Dispute Resolution

These Terms of Use and any separate agreements shall be governed by and construed in accordance with the substantive laws of Canada, without giving effect to any conflict of law principles. Any dispute or claim arising out of or related to these terms shall be resolved through good-faith negotiation before submitting to the competent courts of Canada.

11. Contact Information & Legal Notices

If you have any questions, feedback, or legal inquiries regarding these Terms of Use, please reach out to our team:

  • Email Inquiry: legal@cargosboards.com
  • Online Helpdesk: Visit our Contact Page for support.
  • Customer FAQ: Read our About Store and rider community policies.